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Please enter the details of your request. A member of our support staff will respond as soon as possible.

Low - Not an issue and is minor in nature, and certainly not critical. Can consist of questions regarding the software, how to use items, explanations, etc. Normal - Having some issues but can trudge along. Getting certain exceptions in our logs, but does not keep your operations from running. High - Barely able to keep things running for very long. Partially able to continue with doing restarts of the product. Minimally able to run the software. Urgent - Production completely down. Software will not start and completely unable to run systems.

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If you have a production support contract (8x5/24x7), please enter the HOST ID of the server that contains the instance that requires support. You can learn about how to obtain your HOST ID on our FAQ page.

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