Please enter the details of your request. A member of our support staff will respond as soon as possible.
Low - Not an issue and is minor in nature, and certainly not critical. Can consist of questions regarding the software, how to use items, explanations, etc.
Normal - Having some issues but can trudge along. Getting certain exceptions in our logs, but does not keep your operations from running.
High - Barely able to keep things running for very long. Partially able to continue with doing restarts of the product. Minimally able to run the software.
Urgent - Production completely down. Software will not start and completely unable to run systems.