HOST ID For Tickets


Tickets for the 8x5 or 24x7 support require a HOST ID entry.

Your Host ID can be found with the following instructions:


The Host ID will be the MAC Address (Physical Address) of the first Ethernet adapter . Type in the following into a cmd.exe window:

ipconfig /all

The Host ID is the physical Address underneath the “Ethernet adapter Ethernet0:” section.



For a Linux machine, the Host ID is the MAC Address of the eth0 device (first Ethernet device). To obtain this value, run the following command in a Terminal window:

/sbin/ifconfig eth0

The Host ID will be the value listed next to the tag "HWaddr" without the colons.


Mac OS X

For Macintosh:

1) Open the ‘Applications’ folder

2) Open the ‘Utilities’ folder

3) Launch the ‘Terminal’ application

4) Enter the following command in the command window:

ifconfig en0 | grep ether

Your Host ID is the "ether" value.


Have more questions? Submit a request


Powered by Zendesk