Tickets for the 8x5 or 24x7 support require a HOST ID entry.
Your Host ID can be found with the following instructions:
The Host ID will be the MAC Address (Physical Address) of the first Ethernet adapter . Type in the following into a cmd.exe window:
The Host ID is the physical Address underneath the “Ethernet adapter Ethernet0:” section.
For a Linux machine, the Host ID is the MAC Address of the eth0 device (first Ethernet device). To obtain this value, run the following command in a Terminal window:
The Host ID will be the value listed next to the tag "HWaddr" without the colons.
Mac OS X
1) Open the ‘Applications’ folder
2) Open the ‘Utilities’ folder
3) Launch the ‘Terminal’ application
4) Enter the following command in the command window:
ifconfig en0 | grep ether
Your Host ID is the "ether" value.